At Fathers Football Club Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
1. Eligibility for Returns
You may return an item if:
- It is returned within 7 days of delivery.
- It is unused, unwashed, and in its original packaging.
- All tags and labels are still attached.
Items that cannot be returned:
- Sale or clearance items
- Personalized or custom‑printed merchandise
- Digital products or downloads
2. Return Process
To request a return:
- Contact us with your order number.
- Our team will review your request within 2 business days.
- If approved, we will provide return instructions and the return address.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
3. Refunds
Once we receive and inspect the returned item:
- Approved refunds will be issued to your original payment method.
- Refunds are processed within 5–7 business days.
- Shipping fees are non‑refundable unless the return is due to our error.
4. Exchanges
If you need a different size or product:
- Submit a return request as above.
- Once approved, you may place a new order for the correct item.
5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Notify us within 48 hours of delivery.
- Provide photos of the issue.
- We will replace the item at no additional cost.
6. Contact Information
For returns, exchanges, or questions, contact us at:
